Unified Communication

Unified Communication takes multiple devices, adds presence awareness and is intended to create a common and intuitive communication experience. With a unified communications solution, you have the connectivity and capabilities to handle all your communication needs -- whether you are on your home phone, pocket pc, PDA, smart phone, cell phone or other mobile devices.

Today’s mobile worker requires solutions that can adapt to the endpoint, network and user interface that is best supported by the recipient. This includes applications that can speech enable access to important information, bridging calls from the corporate phone system to cellular devices and leveraging the Internet and corporate data network to access communication requests and information regardless of location. The goal is to communicate more effectively and simplify the overall communication experience.

Unified Communication also applies to the Contact Center. As most companies aim to resolve most customer calls without involving multiple people, instant messaging with presence awareness provides the necessary enabler to bring in remote subject matter experts without the caller knowing this was necessary. This results in a better overall customer experience and higher customer satisfaction. This can also eliminate the need to overstaff the contact center because of the ability to leverage remote experts across multiple Contact Center locations.

If you feel that Unified Communication could be the missing link to your communication challenges, ROI Networks has the experience, applications and desire to develop a solution that best addresses your needs. If you would like to learn more, simply call or e-mail us and we will provide the experience necessary to realize maximum benefits from your Unified Communication investments.