Services

ROI Networks offers a comprehensive suite of services branded ServiceWorks to best support our customer's. This suite of services is essential to offer strategic and tactical support for our customer's production voice, data and video networks. These services include, but are not limited to the following:

• Project Management
  
• Software Programming
  
• Engineering
  
• Staging
  
• Installation
  
• Integration
  
• Training
  
• Maintenance
  

We have carefully crafted these offers to meet and the exceed the expectations of our customer's and partners. In addition, we have deployed industry leading CRM applications in order to effectively document and manage all the important data required to support each of our customer's. This enables us to document and manage things like IP Addresses, User Names, Log-Ins, Sold-To Numbers, SID Numbers, Dial-In Numbers etc.

Because we can manage and utilize this information effectively, our associates are better informed and prepared to act quickly on behalf of our customers no matter what requirements they have. Having this data centrally stored and managed in a single database with web access, enables our associates to access this information through any standard web-browser.

Additionally, we utilize a state-of-the-art Network Management Application to proactively monitor and support our customers converged networks. This tool provides our engineers deep insight and visibility into our customers networks. This application enables us to perform root cause analysis, build dependency trees that link applications to business impact and track system disruptions all the way to the actual DSP, Silicon or Hardware components.